Yes it is. Our data centres are ISO27001 certified and are located in the UK.
Data is encrypted in transit and at rest, we are compliant with the GDPR, we have regular penetration testing and review of our technical and organisational measures to ensure data security.
Yes it is! Some people pick it up right away - others take a bit longer to find their way around.
To help, we offer free training as part of most subscription packages, and top up training with each subscription renewal, plus other resources - like our knowledge base - to help users to get the best out of the platform.
SUMAC is super-flexible. It provides adaptable work flows, scratch-built sign-up forms, customisable matching criteria and a host of other functionality to create and manage schemes that meet your exact needs.
You have as much control as you want - from fully manual work flow to fully automated.
SUMAC subscription packages start at around £2000 per year, and can work out as little as £3 per scheme member per year. There are three subscription levels, but each can be tailored to suit your needs.
We can provide a quotation based on the specific requirements of your organisation.
A lot! We pride ourselves on being as helpful as we can and providing a high level of support to our users. We have an integrated ticketing system and respond to tickets quickly, keeping you updated on progress.
We have an extensive knowledge base of articles which users can access and are always happy to provide assistance with any aspect of using SUMAC.
* Available for training fee and expenses. Quotations will be provided.
** Full onsite/online training during initial subscription period only (expenses charged). Online refresher training (up to 2 hours) during each renewal period. Additional sessions available for training fee and expenses. Quotations will be provided.
*** Full onsite/online training during initial subscription period only (all costs included). Online refresher training (up to 4 hours) during each renewal period. Additional sessions available for training fee and expenses. Quotations will be provided.
† We also offer support by video call, charged at £75.00 per hour plus VAT. A 10 hour video call support package can be added to starter and professional subscriptions.
†† Premium customers will receive up to 10 hours of support by video call included in the subscription